Inbound Call Center Ops
We believe that the best strategy for running a call center inbound campaign is a blended campaign with dedicated reps both onshore and offshore.
In doing so, you can fully utilize your best agents, who are usually onshore and more expensive, knowing an offshore team is available to cover overflow.
We have extensive experience operating call centers in Belize, Panama, Dominican Republic, India and Philippines.
Outbound Call Center
Wherther it is lead validation, appointment setting, or generating new inquiries, the TVI team can help you monetize your telemarketing data.
We have run outbound campaigns for almost every category, everything from tax, mortgage, and energy to software.
And we can do it for you.
Telemarketing Data Acquisition
The TVI team is experienced in data acquisition and in managing your existing data.
We recommend you speak with a data manager, and see what data you may already own that is not being utilized.
Please fill out the form below to learn more.
Inbound. Outboud. Sales or Client Services. We can Help.
TVI Call Center Services are a core compentency, and for the past decade TVI staff have managed all parts of the Call Center and Inside Sales process. If you need help setting up Five9, Vicidialer or any cloud based call center application, our staff has done it. We also manage operations, including call review, agent recruiting, call center supervisory, and analytics. Our telemarketing list team is also able to create lists for your campaigns.